To be able to get a reporting that will show when the call was abandoned and was it abandoned/missed prior to being forwarded to an agent, like those shown in the call logs

We are trying to get a comprehensive reporting on our Abandon/missed call rates for each of our just call numbers

and trying to identify where the abandons happen, is it during the ivr before the system can transfer the call to an agent

is it because agents are not answering the calls

basically we are trying to fill the gapp on every missed opportunity and we are not getting the details we need on the existing missed call widget or call number analytics