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Add Automated Voicemail Drop After Beep Detection on JustCall Main Dialer

Description: Currently, voicemail drops on the main dialer require agents to manually wait for the beep before dropping a voicemail to ensure the message is fully received. This can lead to inconsistencies and added manual effort during outbound c...
Siddhant about 22 hours ago in Voice 0 Needs review

Auto-Remove Contacts During HubSpot List Re-Sync

Currently, when using the Re-sync button in Sales Dialer to pull contacts from a HubSpot list, JustCall only adds new contacts to the campaign. However, contacts that have been removed from the HubSpot list are not removed from the Sales Dialer li...
Siddhant 1 day ago in Sales Dialer 0 Needs review

Need Notification Badge on Mobile App

Badges not showing up on JC APP iPhone The user is unable to see the unread message badge in the JC app, which used to appear as a pop-up notification in the mobile app in earlier versions. We know that this has been deprecated but a lot of users ...
Guest 2 days ago in Others 0 Needs review

To add custom hold music option for IVR

It would be better if the user can have an option to choose the custom hold music as well under the IVR configuration settings, the same way we have under custom greetings for normal incoming calls.
Guest 2 days ago in Voice 0 Needs review

Include Disposition Group Name in HubSpot Call Logs for Sales Dialer

Currently, when a call is made using the JustCall Sales Dialer, only the disposition name is logged in HubSpot. In contrast, calls made via the main JustCall dialer include both the disposition group name and the disposition name in the log. This ...
Siddhant 7 days ago in Sales Dialer 0 Needs review

A time-based filter in call logs is needed to improve search efficiency, especially for high call volumes.

I have noticed that when searching for call logs made after a specific time—such as after 5 PM—it becomes quite challenging to navigate, especially if the customer has made over 1000 calls in a single day. Manually going through each page makes th...
Guest 5 days ago in Voice 0 Needs review

Show company name along with the contact name in Sales dialer before dialing.

The user wants the Company name beside the contact name that is being dialled in the Sales Dialer. I did suggest that, once the call is answered, the name of the company can be seen in the right-hand column. However, they prefer it being beside th...
Almeen Siddique 30 days ago in Sales Dialer 0 Needs review

Adding Filters for Reattempts on Sales Dialer

The request is for the implementation of a filter feature within the View Contacts section under the Campaign tab and in the Call Logs. This filter would provide the ability to sort and view contacts based on the following criteria: To Be Reattemp...
Ankita Varma 20 days ago in Sales Dialer 1 Planned

Auto-answer for incoming calls

The account owner would like to add a feature of auto answering the calls, as he does not want any of his agents to not pick the call.
Guest 14 days ago in Voice 0 Needs review

Ability To Add Customised Fields In Contacts Section

By collecting data through custom fields, users can generate more detailed reports and gain insights into customer behavior. As businesses evolve, the ability to add or modify custom fields ensures that the CRM system remains adaptable to changing...
Guest 8 days ago in Others 0 Needs review