All ideas

Our system is already heavily SIP integrated. Allowing us to use our existing SIP trunks as just call phone number will avoid the need to go through the porting process. It also allows us better insight in diagnosing connectivity issues.

Currently, all calls that are not answered — including those that fail or are abandoned before ringing the agent — are classified and notified as missed calls. This creates confusion, as users are prompted to investigate calls that were never actu...

Description: Currently, when a client creates a group conversation outside the JustCall environment and adds a JustCall number to it, the conversation appears under Direct Threads instead of the Group Messages section within JustCall. Request: Ple...

Currently, HubSpot lists imported via the integration must be manually synced by clicking the Sync button on each campaign. This works for static lists but is not practical for dynamic lists — which automatically add or remove contacts based on cr...

Hi ! Would love to be able to analyze a batch of calls simultaneously with our scorecards.

Hi team,I’d like to request a new feature related to how leads are processed in Sales Data.Currently, if a lead already exists in the system (duplicate entry), the system ignores it entirely. This means that when an existing lead re-enquires — for...

I’d like to request an enhancement for our Sales Dialer–Pipedrive integration. Currently, the call back time from the dialer gets logged only as a note in Pipedrive. It would be great if we could have the call back time automatically logged as a “...

The user would like to raise this feature request, where they should be able to see the Hubspot account name or the domain name along with the email address when they are trying to create a pull in the contacts from that particular account to Sale...

Default Records per Page Configuration On the Phone Numbers / Team Members pages, the default record listing is currently set to 10 and can be manually adjusted. The customer would like the ability to set and save a preferred default value (e.g., ...

When a user opens a User Group in JustCall and removes all members from it, the “Add Users” button becomes disabled (greyed out) on the same page. At this point, the user cannot add any new members to the group without leaving the screen. The only...