All ideas

On the salesforce dialer, on the call log screen, when clicking on the call, a button should appear that can be clicked and would take you directly to the transcript of that call, avoiding all the unnecessary clicks to get there.

Customers currently have no visibility in the JustCall UI to determine who disconnected a call — whether it was the agent, the caller, or a system/network drop. At present, this information is only available via backend checks by Support, which is...

Feedback / Feature Request: After receiving feedback from the customer, they have requested that we enable the ability to download and export analytics for the following: Sales Dialer (full analytics export) Dialer (full analytics export) Th...

Currently, HubSpot lists imported via the integration must be manually synced by clicking the Sync button on each campaign. This works for static lists but is not practical for dynamic lists — which automatically add or remove contacts based on cr...

The agent name should also be displayed in the call logs. Currently, the dialer logs only show the JustCall number on which the call was received(though when you open the actual call logs page you can see to whom it was associated to), along with ...

Customers using Sales Dialer need a way to permanently delete specific call recordings and transcripts for GDPR/DSGVO compliance when a contact withdraws consent. Currently, deletion is possible in the UI only for regular dialer calls, but Sales D...

The Freshsales Suite integration currently does not support AI data logging features such as call summaries, call transcripts, AI scorecards, and other AI insights. These features are available for several other CRM integrations, and adding them t...

It's useful, because we run many campaigns, and we want to be able to identify them properly.

When an agent switches from Available to a custom Unavailability Reason (e.g., FaceTime), the system should automatically calculate and store the total duration spent in that status. While audit logs show when the status is turned on/off, the actu...

Currently, if a call is made before a number is saved in Salesforce, the activity may not be synced at all. This leads to a loss of important call metrics such as duration, call outcome, and the total number of calls made especially if the rep ent...