All ideas

It would be beneficial to have the ability to redirect AI Voice agent calls to an outside number. This would allow us to utilize an AI Voice agent for our hotel customers' reception support.

Introduce AI-powered capabilities within SMS (text-based) conversations, enabling customers to interact with an intelligent, automated assistant via text similar to our AI Voice Agent. Use Case:Businesses can leverage the SMS bot to: Qualify leads...

Our out of hours calls are diverted to a 3rd party security team, unfortunately this leads to customers making enquiries that cannot be answered by the 3rd party. We would like to set up an 'Out of Hours' IVR before the call is diverted to the oth...

The user is requesting an enhancement related to the JustCall (JC) and HubSpot integration. Specifically, they would like the Click-To-Call (CTC) icon of JustCall to be visible and functional within the HubSpot desktop application. Currently, the ...

The user wants to have traits for the calls received via the website widget so those calls can be identified accordingly.

There should be a feature which allows the owner of the account to integrate on behalf of team members for Monday account. As of now team members have to integrate on their end as well in order to push all the calls and SMSs.

Detailed Explanation of the Request: Currently, the system does not allow the use of hyphens (-) when editing the Name/Title of a number. This restriction was introduced after an earlier issue tracked under JIRA: VOICE-5448. However, this is now i...

Hi Team, We currently only support syncing existing call recordings to Dropbox. Can we also bring a similar option to Google Drive?

The user wants calls made via JustCall to be logged against Lead first and if Lead is not found then Contacts in Salesforce. Currently, calls are being logged under Contacts even when matching Lead records exist, which disrupts their workflow and ...

Currently, messages exceeding 1600 characters are not delivered, and users are unable to receive them even in parts. This is causing important communication to be lost, especially for users whose clients may send long messages (e.g., detailed upda...