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Customer Workspace Ideas Portal
Status Needs review
Categories Integrations
Created by Guest
Created on Jun 26, 2024

Calls forwarded to external number should be tagged as unanswered/voicemail

As of now, when our system forwards incoming calls to external numbers, it is tagged as answered under call logs, which makes it tagged as answered in the CRM(For example, In HubSpot).


We should have a setting in integrations, which allows users to not tag calls forwarded to external numbers to be tagged as answered, because when the call is not answered on the external number, it still will tag it in the CRM as answered, which can lead to changing the status of a lead.

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