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Customer Workspace Ideas Portal
Status Needs review
Categories Others
Created by Guest
Created on Jun 27, 2024

AHT and ACW stats in the regular Dashboard and the custom Dashboards.

As of now, the analytics for ACW is only available on the Sales Dialer Dashboard but the regular JustCall Dashboard doesn't have it. The ability to manage and view ACW and AHT data for specific numbers, team members, and queues in the JustCall Dashboard is much needed to calculate efficiency and helps boost the overall performance of a team.

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