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Customer Workspace Ideas Portal
Status Needs review
Categories SMS
Created by Guest
Created on Aug 9, 2024

SMS bots to work on open conversation.

Feature Request: Modify the SMS bot functionality to either auto-close conversations after an automated or bulk SMS is sent, or allow the bot to respond to keyword triggers in open conversations. This enhancement would improve the bot's effectiveness in handling client responses.

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  • Guest
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    Sep 30, 2024

    Completely agree, the current set-up of the bot makes it almost unusable.