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Customer Workspace Ideas Portal
Status Needs review
Categories Others
Created by Guest
Created on Sep 14, 2024

To be able to have different shift patterns over a calendar period for team members

At present you can only have one fixed shift pattern for a team member that you can set in working hours. However in call centres where team members rotate on different shift patterns each week this can't currently be supported. Team members therefore have to manually adjust their working hours each week.

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