“Last SMS Replied” Filter for Shared Inboxes

Overview:

To improve the management of shared inboxes, we suggest adding a “Last SMS Replied” filter. This feature would allow your team to easily track and respond to messages that leads have recently replied to.

How It Works:

• The “Last SMS Replied” filter shows all messages where a lead has replied, ensuring no messages are overlooked.

• Once someone on your team replies to a message, it is automatically removed from this filter.

• The goal is to have zero unreplied messages in your inbox, ensuring that all leads receive timely responses.

Benefits:

• Improved Team Efficiency: Helps ensure no messages are lost, especially in a shared inbox where multiple team members handle communication.

• Better Lead Management: Ensures every lead receives a response, reducing the chance of missed opportunities.

• Streamlined Workflow: Keeps the inbox organized, making it easy to focus on messages that still need attention.

This feature would be particularly useful for teams sharing an inbox, helping prevent important messages from slipping through the cracks.