Customer Workspace Ideas Portal
Description:
A customer has requested a feature where each WhatsApp message sent or received in JustCall can automatically trigger an event to create a new lead in Zoho CRM. Specifically, they would like a webhook that sends WhatsApp message information in JSON format to Zoho CRM via its API. This would allow automated lead creation in Zoho based on WhatsApp interactions.
Requested Functionality:
Webhook Trigger for WhatsApp Messages: Provide webhook events in JustCall that are triggered every time a WhatsApp message is sent or received.
Data Format: Structure the webhook payload in JSON format with relevant message information (e.g., sender, recipient, timestamp, message content).
Integration with Zoho CRM: Facilitate the JSON payload to be compatible with Zoho CRM API requirements to streamline the process of creating new leads in Zoho.
Purpose/Use Case: This feature would automate lead creation in Zoho CRM based on WhatsApp messaging interactions in JustCall, reducing manual data entry and improving lead management efficiency.
