Customer Workspace Ideas Portal
Currently, in V2 Webhooks- 'Call updated in JustCall' even the payload doesn't provide the data about the agent who has JustCall and saves the disposition. It would be helpful to add this field in the payload.
This will help in real-time KPI reporting .to
We appreciate you taking the time to share your feedback!
The 'Call Updated' webhook is specifically designed to capture updates to the call object itself. When a disposition is saved on the post-call screen in JustCall, it triggers a separate update event. For more comprehensive information, including agent and contact details, you can refer to the 'Call Completed' event in both JustCall and Sales Dialer. Here is the link to our documentation which contains a list of all available webhook events.
We recommend combining the 'Call Updated' and 'Call Completed' events to get a full view of the call data. However, if this approach doesn’t meet your use case, please let us know. We’re eager to understand your needs better and explore potential enhancements.
Looking forward to your input!
We need the API payload for the "Call Updated" endpoint in Justcall to contain additional datapoints, such as the user/teammember, phonenumber, date/timestamps, and other useful information.
Alternatively, devs can create a new endpoint called "Call Disposition", to better facilitate this.
Currently, this is not a problem in Sales Dialer, but is a problem with Justcall.