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Customer Workspace Ideas Portal
Status Needs review
Categories SMS
Created by Guest
Created on Jan 22, 2025

Restrict syncing saved replies for team members

Hi Team,

For agents on "team member" role, can we by default restrict the access of syncing saved replies? instead of setting up custom roles & permission?

If incase this is not possible, we can show a filter (drop down) at the top right corner for team members to view their own saved replies like we have for acc owner & admins.

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