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Customer Workspace Ideas Portal
Status Needs review
Categories Integrations
Created by Ankita Varma
Created on Jan 31, 2025

To enable Incoming SMS and Outgoing SMS details to be logged Custom Objects in ActiveCampaign

Use case: set up automation within ActiveCampaign based on SMS content/time

Benefit: Once this feature is rolled out, we would be able to implement various automations such as:
1. Create follow up task when coupon/deal is provided to the customer, check within a week to see if customer converted
2. Adjust deal value on Activecampaign if the customer states they are after a more expensive model

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