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Customer Workspace Ideas Portal
Status Needs review
Categories Others
Created by Guest
Created on Apr 3, 2025

Prioritizing Personal Inbox at the Top

Use Case:
Currently, users with a large number of shared inboxes have to scroll significantly to find their personal inbox in the list. This affects efficiency, as accessing the personal inbox quickly is crucial for managing individual conversations. While the desktop app allows some customization of inbox order, the mobile app does not prioritize the personal inbox, making it even harder to locate.

Requested Enhancement:

  • Provide an option to pin the personal inbox at the top of the list.

  • Ensure this prioritization applies consistently across both desktop and mobile apps.

This change would improve usability and streamline workflow, especially for users handling multiple inboxes.

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