Skip to Main Content
Customer Workspace Ideas Portal
Status Needs review
Categories SMS
Created by Siddhant
Created on Apr 29, 2025

Feature Request: Email Notifications for Mentions in Internal Collaboration + CRM Logging

It would be helpful to enhance the Internal Collaboration functionality by enabling email notifications whenever a user is mentioned in a note. Additionally, logging these internal notes into the integrated CRM would add significant value.

These improvements would allow users to:

  • Stay informed in real time when action is required

  • Better track individual tasks or follow-ups across multiple numbers

  • Maintain better visibility of internal communication within the CRM

This would streamline workflows and ensure that important internal discussions don’t go unnoticed.

  • Attach files