It would be helpful to enhance the Internal Collaboration functionality by enabling email notifications whenever a user is mentioned in a note. Additionally, logging these internal notes into the integrated CRM would add significant value.
These improvements would allow users to:
Stay informed in real time when action is required
Better track individual tasks or follow-ups across multiple numbers
Maintain better visibility of internal communication within the CRM
This would streamline workflows and ensure that important internal discussions don’t go unnoticed.