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Status Needs review
Categories Integrations
Created by Guest
Created on Jul 18, 2025

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Provide Call End time in JC Webhook

Hi Team,

I'm using the “Call Completed in JustCall” webhook event (V2) to get all the call details. However, currently, it only provides data about call start time and duration. There is no direct info available about call end time.

The alternate way to get the call end time is to sum up the call start time and total duration or to sum it with handle time to find the total time spent on the call.

Thanks.

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  • Admin
    Anand Malto
    Jul 21, 2025

    Thank you for sharing this request.

    While the current webhook provides detailed call duration breakdowns to give businesses flexibility in how they track and optimize calls, we understand the value of having a direct call end time as well.

    To help us better evaluate this request, could you share more about your specific use case for needing the call end time explicitly? Understanding how you plan to use it will help us assess its impact and prioritization.

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