Skip to Main Content
Customer Workspace Ideas Portal
Status Needs review
Categories SMS
Created by Guest
Created on Aug 15, 2025

Ability to Bulk Remove Contacts from DNM List

We frequently need to add contacts to the DNM list in bulk and later remove those same contacts once the restriction period ends. While JustCall currently allows us to bulk add contacts to the DNM list via CSV, there is no way to bulk remove them. Right now, the only option is to manually update each contact one-by-one, which is extremely time-consuming for large lists.

The chatbot suggested reimporting the contacts to remove the DNM status, but Support confirmed that this would not work, as the reimport only allows enabling DNM — not disabling it.

Requested Feature:

  • A way to upload a CSV of contacts to remove from DNM status in bulk.

  • Alternatively, an option during CSV import to clear the DNM flag for existing contacts.

  • If possible, an API endpoint to perform bulk removal as well.

Why This Matters:

  • Saves time and effort when managing large contact lists.

  • Reduces manual work and the possibility of human error.

  • Provides feature parity with bulk addition functionality.

  • Attach files