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Customer Workspace Ideas Portal
Status Needs review
Categories Others
Created by Guest
Created on Aug 18, 2025

Customizable Contact Visibility

Currently, as per product design, using the API Get a Contact, users can retrieve contact details account-wide.

However, there is a discrepancy on the UI:

  • Contacts are displayed and accessible based on user specific, not account-wide.

  • Even Admins are unable to view all contacts via the UI, despite having full account-level access.

  • In the mentioned case, an Admin could not view certain contacts on the UI but was able to retrieve them successfully via the API.

Expected Behavior:
Contacts should be accessible account-wide for Admins and Account Owners, ensuring consistency between API and UI.
If required, additional visibility restrictions can be managed via Role & Permission Scopes for non-admin users.

Thanks!

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