Currently, as per product design, using the API Get a Contact, users can retrieve contact details account-wide.
However, there is a discrepancy on the UI:
Contacts are displayed and accessible based on user specific, not account-wide.
Even Admins are unable to view all contacts via the UI, despite having full account-level access.
In the mentioned case, an Admin could not view certain contacts on the UI but was able to retrieve them successfully via the API.
Expected Behavior:
Contacts should be accessible account-wide for Admins and Account Owners, ensuring consistency between API and UI.
If required, additional visibility restrictions can be managed via Role & Permission Scopes for non-admin users.
Thanks!