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Customer Workspace Ideas Portal
Status Needs review
Categories Integrations
Created by Guest
Created on Aug 21, 2025

Sales Dialer Calls Should Log Against the Intended Contact in CRM When Multiple Contacts Share the Same Number

Calls made via Sales Dialer and JustCall should log against the intended contact seprately, even if multiple contacts share the same phone number. The current behavior can result in incorrect call logging, affecting CRM accuracy. Enabling user selection or smart identification of the correct contact would improve data integrity and reduce confusion.

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