Allow administrators to customize the ring strategy for calls transferred to user groups, including options like sequential ringing or custom priority order.

Currently, when a call is transferred to a user group, it rings all members simultaneously, and there is no option to configure a different ring order for transferred calls.

Challenges this creates:

• Teams with multiple agents in a group may want to control which member answers first.

• In some cases, businesses want to follow the same priority or rotation logic they use for inbound calls for transfers as well.

Suggested enhancement:

• Add an option in user group settings to define ring order for transferred calls:

  • Sequential (round-robin)

  • Custom order by priority

  • Longest idle agent

• This should allow businesses to maintain fairness and efficiency in call handling for internal transfer