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Customer Workspace Ideas Portal
Status Needs review
Categories Others
Created by Guest
Created on Sep 2, 2025

User is requesting anAPI credits balance endpoint

I would like to request an API credits balance endpoint so that I can access my balance, since there is no way to send notifications with my credit balance by email, or sms, or any other way.

I am not always able to log into the JustCall dashboard to manually check my credit balance. Relying on an in-call warning is too late, as it could interrupt active calling campaigns.

I need a way to receive a proactive alert (via email, SMS, or API) when my balance falls below a threshold—for example, $5. This would give me ample time to top up manually without any disruption to my business operations.

I prefer to manage top-ups manually so I can approve and schedule them according to my business's billing cycles and budget. Auto top-up removes that control and could trigger a large top-up at an inopportune time. A low-balance alert would give me the warning I need to initiate a manual top-up on my own terms, which is my preferred method.

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  • Admin
    Anand Malto
    Sep 4, 2025

    Thank you for sharing this!


    We understand how important it is to stay on top of your credit balance without relying solely on dashboard access or in-call warnings. We're planning to introduce a threshold-based alert system that will notify you via email when your credits drop below a set limit. This should help ensure you have enough time to top up manually and avoid any disruption to your operations.