Access to Call Transcripts & Recordings for All Participants

Currently, transcripts and recordings are only accessible to the user who initiates or receives the call. Users have requested that all participants involved in a call (including transferred or connected users) should have access to the corresponding transcript and recording in both JustCall and CRM integrations.

This limitation affects collaboration across teams, especially when calls are transferred between departments. The final recipient often needs access to the full conversation for context and follow-up, but currently cannot view or listen to the recording.