The Freshsales Suite integration currently does not support AI data logging features such as call summaries, call transcripts, AI scorecards, and other AI insights. These features are available for several other CRM integrations, and adding them to Freshsales would significantly improve workflow efficiency.
Without this, customers must rely on Zapier as a workaround, which adds additional cost and operational overhead. Enabling native AI data sync would benefit sales and support teams using Freshsales by allowing them to view all call insights directly inside the CRM.