Customer Workspace Ideas Portal
Currently, when exporting the team member analytics report, the After-call metric is displayed in the format 1m 7s. This format makes it difficult to aggregate or create a Pivot table in a spreadsheet. It would be more convenient if this data were shown in one standard unit. That is instead of 1m 7s it should reflect as 67 seconds.
Hey Michael,
First off, I just want to express a huge thank you for taking the time to share your feedback with us. It's truly appreciated!
I'm thrilled to let you know that your suggestion caught our attention, and we've already set the wheels in motion to implement it soon. It's inputs like yours that help us grow and improve, ensuring we deliver the best experience possible.
Once again, thanks so much for your invaluable feedback. Stay tuned for the update. We hope you'll love the changes as much as we do!
Warm regards,
JustCall Team
It would be very helpful to have this value output with a single unit type (i.e. seconds) similar to the "Duration (seconds)" value outputs in the same report. Having three unit types within a single cell (hours, minutes, and seconds) makes the data difficult to work with when exporting.