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Option to create a template for the notes while on a call

The basic concept is that it would greatly enhance efficiency for agents utilizing the dialer to have the "notes" field automatically appear during their calls, allowing them to take notes in real-time. This could be achieved by enabling users to ...
Guest about 1 year ago in Others 0 Needs review

Out of Office option (like Gmail)

The customer mentioned that instead of having to uncheck a particular day if the business is not operational due to a holiday and again manually check that day for the following week to make sure the calls are coming through, the customer requeste...
Rizwan Rahman about 1 year ago in Others 0 Needs review

Tab to show the total count of query

Could you provide a field on top or at the bottom of the call logs page (Call Logs, Missed Calls, Voicemail, Intra-Team Calls) to give the total number of records found for the query? This would be a significant enhancement to the UI.
Rizwan Rahman about 1 year ago in Others 0 Needs review

Allow Analytic reports to be Expanded Larger

Allow Analytic reports to drag wider or longer. This will give more visibility on the report!
Guest about 1 year ago in Others 0 Needs review

Drag&Drop / Rearrange Teammates on the Dialer/Availability HUD

It would be nice to be able to Re-Arrange the order of your teammates within the dialer. Right now the default order for everyone is the order that they were Onboarded in!
Guest about 1 year ago in Others 0 Needs review

To show count of messages/calls on the App Icon

Whenever a new message/call is received on the mobile App, we need to be able to show the count of the message/call which has not been viewed yet on the App Icon. The provided image is an example.
Guest over 1 year ago in Others 0 Needs review

Report for the agent performance by hour

The customer desires to ensure that each agent is diligently performing their duties and making calls on a consistent hourly basis. They seek to evaluate success based on the number of hours worked and aim to generate comprehensive reports that ac...
Guest over 1 year ago in Others 0 Needs review

SMSs are reflecting on Mobile app despite of updating the Roles & Permissions of the team member

Currently, for the custom role the permissions given are restricted to only web version of the JustCall for most of the sections and we are looking at these permissions reflecting while using the mobile version as well for those team members.For e...
Guest over 1 year ago in Others 1 Needs review

Feature Request: Option to bulk download last user login

They want the option to be able to download the last user login time and date. They need to regularly track license usage counts to optimize cost
Akankshya Saikia over 1 year ago in Others 0 Needs review

Ability to use Keyboard to type phone numbers or extensions in JustCall Dialer

I make calls through my computer using the JustCall Dialer integrated with Zoho. When I am making a call, I would like to use my keyboard to type in the numbers on the dialer. If I'm in a call that requests an extension to reach someone, I would l...
Guest over 1 year ago in Others 0 Needs review