The calls logs default time duration should not be for today and can be for a week, as this has to setup manually which is not comfortable for the users.
User wants to be able to customize the report where they can see users' average call time and how many calls made by every user on a daily and weekly basis which would help him to track the productivity.
Some of the most common stats to see in analytics for contact centers are AHT, ACW and hold stats for a group and at an individual level. You already have the programming of the ACW stats in the sales dialer, should be easy enough to reproduce the...
User would like to have the click to dial mobile on the mobile app as well
User states There needs to be a way to change it in the mobile app, because the app is the only access we will have in the field. it's available in the website settings, but I don't think so in the app We have suggested them to do it from the web ...
Feature to switch to another account if having multiple accounts
If the user has more than 1 account. We need to have a feature which will internally allow us to switch to another account. Without actually logging out from one account to log in to the other account.
Account owner can control other team member's time zone settings
Description: The user is looking to change time zones for all of their team members from his end. Since he is the owner of the account, he has asked the control to change the timezone of his team members. UID: 172993
Siddhant
about 1 year ago
in Others
0
Needs review
The user would like us to come up with a sort functionality on the call logs page to sort the call logs on the basis of dispositions. Alphabetical sorting is to be done.
Can we have an option wherein the user can integrate their Google calendar to their JustCall profile and have the same(Google Calendar) change their availability automatically and mark them as unavailable during their appointments?
0
Needs review
0
Needs review
