Others

When an agent switches from Available to a custom Unavailability Reason (e.g., FaceTime), the system should automatically calculate and store the total duration spent in that status. While audit logs show when the status is turned on/off, the actu...

In the case of more than one business yet same operators, identifying incoming calls that the client has dialed is needed to answer in the correct business name. So the number the incoming caller has actually dialled needs to be displayed.

Hi team,I’d like to request a new feature related to how leads are processed in Sales Data.Currently, if a lead already exists in the system (duplicate entry), the system ignores it entirely. This means that when an existing lead re-enquires — for...

Default Records per Page Configuration On the Phone Numbers / Team Members pages, the default record listing is currently set to 10 and can be manually adjusted. The customer would like the ability to set and save a preferred default value (e.g., ...

When a user opens a User Group in JustCall and removes all members from it, the “Add Users” button becomes disabled (greyed out) on the same page. At this point, the user cannot add any new members to the group without leaving the screen. The only...

That way, you can schedule all of your holidays ahead of time, by year and don't have to go in the night before or morning of to manually mark your business as closed so everything goes straight to voicemail, like you want it to. Then, manually re...

Just like Wati.io offers, an app to manage whatsapp business messages

Currently, when an account owner monitors calls from the JustCall dashboard, they are unable to see the live call duration while an agent is on an active call. This makes it difficult to track ongoing call performance in real time. It would be hel...

It would be helpful to search contacts for appointments on the scheduler or search the scheduler for existing appointments. Both areas could use functionality improvement and communicate better- With the current set up we have duplicate appointmen...

Description: Currently, the JustCall mobile app does not support bubble or badge notifications (red dot with number count) on the app icon, which would indicate unread voicemails, missed calls, or messages—similar to what is seen in apps like Mess...