Others

Request an update to the Daily Summary Report. Currently, the Call Insights displays data under Phone Number. Can we instead show the Team Member’s Name associated with each number.

Currently, agents/team members have the ability to manually change their status to “Unavailable” from the JustCall dialer. This gives them control to go offline at any time, which leads to inconsistent call coverage and disrupts the overall workfl...

to enable automatic top-ups and invoice generation without requiring card details from on the UI level without us performing it on behalf of the customer

When we transfer a call, it currently shows the list of saved contacts in a random order. It would be helpful to have an option to filter or sort these contacts — for example, displaying them in alphabetical order or showing favorite contacts at t...

This feature would allow team members to retain access to historical calls from users who have been removed from the account without needing to add them back as active users. It would address the challenge of searching for and filtering call logs ...

Feature Request: Please update the system to ensure that the phone number field in account settings (and anywhere else it appears) is locked and not editable for staff members. Reason: Locking this field will help maintain data consistency and pre...

Just like Wati.io offers, an app to manage whatsapp business messages

That way, you can schedule all of your holidays ahead of time, by year and don't have to go in the night before or morning of to manually mark your business as closed so everything goes straight to voicemail, like you want it to. Then, manually re...

Description: Currently, the JustCall mobile app does not support bubble or badge notifications (red dot with number count) on the app icon, which would indicate unread voicemails, missed calls, or messages—similar to what is seen in apps like Mess...

It would be helpful to search contacts for appointments on the scheduler or search the scheduler for existing appointments. Both areas could use functionality improvement and communicate better- With the current set up we have duplicate appointmen...