Others

With the recent platform update, the Download/Export button for Team Availability logs (Audit Logs → Team Availability) has disappeared. Previously, admins could export the full availability logs into Excel/CSV format directly from the Team Availa...

I would like to request an API credits balance endpoint so that I can access my balance, since there is no way to send notifications with my credit balance by email, or sms, or any other way. I am not always able to log into the JustCall dashboard...

The customer has requested the ability to view the source of a contact on the JustCall UI, ideally through a dedicated "Source" field. Additionally, it would be beneficial to expose this information via the Get a Contact API response. This is espe...

Currently, invoices are only sent via email when there is a pending bill, and only to the primary account email. Users need to log into the billing section to view newly generated invoices, and there’s no way to include other recipients (e.g., fin...

There should be a centralized Time Zone Management setting under the JustCall account settings, accessible to account owners, admins, or custom roles with appropriate permissions. This feature should support two configuration options: Global Ti...

Currently, as per product design, using the API Get a Contact , users can retrieve contact details account-wide. However, there is a discrepancy on the UI: Contacts are displayed and accessible based on user specific, not account-wide. Even Ad...

The user would like to have a separate section for unanswered outbound calls included in the Agent Analytics section under the Analytics tab.

Just like Wati.io offers, an app to manage whatsapp business messages

Account Owners/Admins should have the ability to control whether a team member or a custom role can add, delete, or edit contacts in the Blacklist/Blocked list. This permission setting should be available under the Roles and Permissions section. T...

The user would like the ability to create workflows in HubSpot that include WhatsApp-based triggers. This would enable automation based on WhatsApp activity, such as messages sent or received.