We need a filter based on call duration in our reporting analytics. This is to assess our sales team's performance with regards to how long they've been on a call with a lead. We want to see how many calls that went longer than 30 sec ended up con...
Some of the most common stats to see in analytics for contact centers are AHT, ACW and hold stats for a group and at an individual level. You already have the programming of the ACW stats in the sales dialer, should be easy enough to reproduce the...
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Needs review
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Needs review