Others

User states that they want each option on the IVR to have working hours which are linked to the user group rather than the ivr as Option 1 (which routes to sales) needs different hours to Option 2 (which routes to CS as they feel this is more effe...

We are trying to get a comprehensive reporting on our Abandon/missed call rates for each of our just call numbers and trying to identify where the abandons happen, is it during the ivr before the system can transfer the call to an agent is it beca...

Suggestions include changing the colours or providing better contrast on texts so that users with slightly low vision can read them better on the Dialer/app. For example, the menu items at the top and bottom are fine. However, the body of the mess...

Would like to choose a default view for the call logs that shows all items within the Pages section? This means I can see 100 or more items on one page without having to manually change it every time I refresh or revisit the page.

rest

The user wants to reply from an email, and it should work as a message. The user has enabled the feature to receive email notifications for messages, so when they receive the message notification on email they want to reply on the same email and i...

In the call disposition analytics the user wants another column where we have the teammates who used that particular disposition and their counts

When you close out of the Mobile App- your filter settings are reset.

Being able to add multiple types of users or plans on one Account

This would help people who have eye issues. Can we add possibly add this feature?