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Customer Workspace Ideas Portal
Status Needs review
Categories Voice
Created by Guest
Created on Oct 11, 2024

Include Journey for outbound calls.

Currently, we have a record of the call's progress in our inbound call logs but not in our outbound call logs. It would be beneficial to include the journey of outbound calls in the logs, which would include details like the ring duration at the receiver's end and who ended the call - the agent or the receiver.

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