Voice

When we direct a call to another JustCall user or JC number, we don't mention whether it is a transferred call or a direct inbound call from the customer on any platform, be it a web dialer, desktop app, extension, or mobile app. Below call was a ...

Detailed Explanation of the Request: The user wants to use the filter option in the call logs to select all the calls that don't have any disposition set. As of now, under the Disposition filter option, we have the option to select all the availab...

In the appointment scheduler, when someone book an appointment. The email gets sent to them as "justcall support". Display name "Justcall Support" email address " help@justcall.io ". We would like to request that this should be customizable accord...

This would be usefull to allow transfer calls to go through pre-configured IVR and phone number configuration, enabling a more scalable and controled transfer process.

Currently, we have a record of the call's progress in our inbound call logs but not in our outbound call logs. It would be beneficial to include the journey of outbound calls in the logs, which would include details like the ring duration at the r...

Hi Team, I want to be able to see all the options selected by the user in the IVR journey. The current feature only shows the last option selected. We would like the option to have the "Language" they selected in the IVR (English or Spanish) displ...

There should be an option to turn off notifications for a specific phone number associated with our account while still receiving notifications from another number. For instance, if I have access to five phone numbers, I would like the ability to ...

We have 2 set of agents(Team A and Team B) where Team A will be available from 9AM to 6:30PM on 441146973061 and from Team B 6:30PM to 8PM.Team B will be answering calls from a different JustCall number as well before 6:30PM and they should not be...

The user wants for the dialer to change the default number they are dialling from based on the country they are making a call to provided that they have the country's number available in their account. For example, if they have both US and Canadia...

I need to see the average talk time and hold time. We swapped over from Aircall which had this feature. It's good to know when running a call center operation.