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Customer Workspace Ideas Portal
Status Needs review
Categories Voice
Created by Manasa Kovuru
Created on Jan 16, 2025

Incoming calls to a set of team members based on the business hours

We have 2 set of agents(Team A and Team B) where Team A will be available from 9AM to 6:30PM on 441146973061 and from Team B 6:30PM to 8PM.
Team B will be answering calls from a different JustCall number as well before 6:30PM and they should not be receiving calls from 441146973061 until 6:30PM.

We are looking at adding both teams under the call routing list of 441146973061 so that the calls should be routed based on the business hours.

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