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Customer Workspace Ideas Portal
Status Needs review
Categories Voice
Created by Guest
Created on Jan 30, 2025

To view all the IVR selected options in the dialer

Hi Team,

I want to be able to see all the options selected by the user in the IVR journey. The current feature only shows the last option selected. We would like the option to have the "Language" they selected in the IVR (English or Spanish) displayed for the agent who receives the call. This will help the agent prepare to answer the call according to the customer's selection.

Email: operations@claroinsurance.com


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