Modify Mandatory Call Disposition Behavior to Exclude Call Rating Requirement

Description:

When the Mandatory Call Disposition setting is enabled in the Sales Dialer, users are required to select both Call Disposition and Call Rating before they can proceed. However, some users do not utilize the Call Rating feature and would like the flexibility to submit a disposition without being forced to provide a rating.

Expected Behavior:

• Users should only be required to select a Call Disposition when the Mandatory Call Disposition setting is enabled.

• Call Rating should remain optional and not be a blocking requirement.

Actual Behavior:

• The system forces users to select both Call Disposition and Call Rating before submitting.

Impact:

• Users who do not use the Call Rating feature are forced to make unnecessary selections, leading to inefficiency.

• This affects workflow productivity as users have to enter data they do not need.

Suggested Resolution:

• Modify the behavior of the Mandatory Call Disposition setting so that it only applies to Call Disposition and does not enforce Call Rating selection.

• Keep Call Rating optional, allowing users to leave it blank if not needed.