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Customer Workspace Ideas Portal
Status Future consideration
Categories Sales Dialer
Created by Siddhant
Created on Feb 24, 2025

Title: Umbrella Setting for Timezone-Based Calling in Sales Dialer


Currently, in the Sales Dialer's Timezone-Based Calling feature, users must manually configure calling windows for each country. This can be cumbersome when the majority of countries need to follow a standard calling window, such as 9 AM to 6 PM (landing number's local time).

To enhance usability and efficiency, we propose introducing an umbrella setting that allows users to define a global calling window for all countries. This setting would apply by default unless explicitly overridden for specific countries.


Proposed Solution:

- Add an umbrella setting where users can define a fixed calling window (e.g., 9 AM – 6 PM local time) for all countries.


- Allow users to override this default setting by explicitly configuring different time ranges for specific countries when needed.


- Ensure that calls are only placed within the designated work hours unless the user chooses to override them.


- If calling outside of standard hours is necessary, users can leverage the JustCall main dialer instead.


Reasoning & Benefits:

- Reduces the need for repetitive manual configuration when most countries follow standard business hours.


- Aligns with common work/business hours (e.g., 9 AM – 5/6 PM) to ensure that calls are made at appropriate times.


- Prevents unintended early morning or late evening calls unless specifically requested.


- Enhances user experience by simplifying the setup process while maintaining flexibility for exceptions.


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  • Admin
    Anand Malto
    Reply
    |
    Mar 19, 2025

    Accepted and added to the backlog