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Customer Workspace Ideas Portal
Status Needs review
Categories Others
Created by Guest
Created on Mar 29, 2025

Hourly Call Activity Analytics

I appreciate the existing analytics features in JustCall, especially the breakdown of outbound, inbound, and missed calls. I wanted to suggest an enhancement that could be valuable for managers monitoring agent performance.

Would it be possible to add an hourly call activity breakdown in the analytics dashboard? This feature would allow managers to see how many calls agents dial per hour throughout the day. It would help identify trends in call volume, ensure consistent dialing activity, and optimize productivity during peak hours.

Let me know if this is something you’re considering, or if there’s a way to achieve this with existing reports.

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