Currently, users can only search conversations within individual JustCall numbers, which limits efficiency when trying to locate specific messages across all inboxes. A global search feature (supporting keywords, numbers, or agent filters) would significantly improve workflow by enabling cross-number search capabilities. This is especially critical for teams managing multiple lines or high volumes of conversations.
Impact:
Reduces time spent switching between numbers to locate messages.
Aligns with common user expectations (similar to email/search tools).