Skip to Main Content
Customer Workspace Ideas Portal
Status Needs review
Categories SMS
Created by Guest
Created on Apr 4, 2025

Request for Global Inbox Search Functionality

Currently, users can only search conversations within individual JustCall numbers, which limits efficiency when trying to locate specific messages across all inboxes. A global search feature (supporting keywords, numbers, or agent filters) would significantly improve workflow by enabling cross-number search capabilities. This is especially critical for teams managing multiple lines or high volumes of conversations.

Impact:

  • Reduces time spent switching between numbers to locate messages.

  • Aligns with common user expectations (similar to email/search tools).


  • Attach files