Greeting messages should contain a variable to detect caller name

Current State:
Greeting messages do not include the caller’s name, making interactions feel generic.

Suggested Improvement:
Add a dynamic variable (e.g., {{Caller_Name}}) to automatically insert the caller’s name into greetings.

Example:

• Before: "Hello, how can I help you?"

• After: "Hello, {{Caller_Name}}! How can I help you?"

Why This Matters:

• Creates a personalized experience.

• Makes callers feel recognized.

• Works with existing CRM/caller ID data.