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Customer Workspace Ideas Portal
Status Needs review
Categories Sales Dialer
Created by Guest
Created on Jun 11, 2025

Feature Request: Add "Date Added to DNC" and "Added By" Columns in Sales Dialer UI

Title: Feature Request: Add "Date Added to DNC" and "Added By" Columns in Sales Dialer UI

Summary:
The Sales Dialer UI currently lacks visibility into when a contact was added to the Do Not Call (DNC) list and by which team member. This limitation makes it difficult to audit, track actions, or understand the context behind a contact being flagged as DNC, especially during campaign reviews or customer queries.

Requested Feature Enhancements:
Add the following columns to the DNC list view in SayStyle:

  1. Date Added to DNC

    • Shows the exact date and time the contact was marked as DNC

    • If possible, include the campaign name from which the DNC action originated

  2. Added By

    • Displays the name or email of the team member who added the contact to the DNC list manually or through campaign actions

Expected Outcome:

  • Improved visibility and accountability for DNC management

  • Feature parity with JustCall’s DNC list that includes similar details

  • Attach files