Customer Workspace Ideas Portal
Our out of hours calls are diverted to a 3rd party security team, unfortunately this leads to customers making enquiries that cannot be answered by the 3rd party. We would like to set up an 'Out of Hours' IVR before the call is diverted to the other number, so that customers have an option to either leave a message or press an option to be diverted to 3rd party for emergencies.
Yes, this is a very frustrating limitation of creating call workflows in JustCall. The problem is that calls entering the workflow can be directed into an IVR within set 'open hours', but outside of these hours there's no option for the 'out of hours' calls to be directed through a different IVR with branches / options that could then be set to leave a voicemail or be diverted to an external number. (screenshot example attached and showing no IVR option for calls "At any other time")