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Customer Workspace Ideas Portal
Status Needs review
Categories JustCall AI
Created by Blockpay Innovations
Created on Jul 12, 2025

Allow bulk export of call transcripts from JustCall AI

Currently, JustCall AI only allows call transcript downloads one by one, which is very time-consuming when reviewing months’ worth of calls. I requested to download all transcripts for a specific agent (e.g., Glynda) across May, June, and July 2025, but was told that no solution exists yet — not even through the API.

This feature would significantly improve workflow efficiency for managers and compliance teams who need to audit large volumes of calls. Ideally, a bulk export function should allow users to:

  • Filter by agent and date range

  • Select all results

  • Download transcripts in a single file (ZIP or CSV+TXT format)

  • Attach files