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Customer Workspace Ideas Portal
Status Needs review
Categories Voice
Created by Guest
Created on Aug 5, 2025

Call disconnection details on call logs

It would be helpful to have an option to identify whether the agents are disconnecting calls on the JC dialer immediately after it rings or even before the call rings. Currently, when an agent disconnects a call before it rings, it is still recorded as an outbound call, and having this data could be useful. A feature that allows us to distinguish which outbound calls were disconnected before ringing or before the user answers would improve reporting, especially for outreach efforts by specific agents.

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