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Customer Workspace Ideas Portal
Status Needs review
Categories SMS
Created by Guest
Created on Aug 21, 2025

Ability to Display Agent Names on Outbound Texts Sent via API

Currently, when sending outbound texts through the API, the visible “from” identity is always tied to the JustCall phone number being used. Even if the agent_id parameter is passed, it only helps with internal reporting and attribution, it does not alter the sender information displayed to the recipient.

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