Add an option in the transfer feature to allow the receiving user or user group to see the original caller’s phone number instead of the JustCall number when a call is transferred internally

Currently, when an agent transfers a call to another user or user group, the receiving agent sees the account’s JustCall number, not the client’s number. This creates challenges because:

• The receiving agent cannot easily identify the caller, which can affect customer experience and personalization.

• Teams want to preserve caller ID for continuity and to avoid making customers repeat information.

Suggested enhancement:

• Provide a setting or toggle to pass through the original caller ID when transferring calls internally.

• This should apply to both Cold transfers and Warm transfers.

• If technically feasible, allow admins to choose the default behavior at the account level.