Improved Appointment Booking Flow for AI Agent

Problem:
When booking an appointment, the AI Agent currently checks availability day by day and informs the caller each time a day is not available. This leads to a poor user experience, as the caller hears multiple rejections before reaching an available slot.

Expectation:
Instead of stating each unavailable day, the AI Agent should only propose an available slot and confirm if it works with the caller — similar to how a human would handle scheduling.

Attempts Made:

• Updated the conversation guidelines to instruct the AI not to list unavailable days.

• Despite this, the AI still lists them out during calls.

Proposed Improvement:

• Modify the booking logic so the AI checks availability in the background.

• Present the first suitable slot found and ask the caller if it works.

• If declined, move on to the next available slot.

Benefit:
This will make appointment scheduling more natural, reduce unnecessary back-and-forth, and improve the overall caller experience.