Customer Workspace Ideas Portal
Currently, time rules in the IVR (Interactive Voice Response) menu can only be applied at the number level, meaning all IVR options follow the same business hours and call routing rules.
A user has requested the ability to set unique time rules for each IVR menu option, for example:
Sales (Option 1): 9 AM – 9 PM
Tech Support (Option 2): 10 AM – 6 PM
User Impact:
This enhancement would allow businesses with multiple departments or teams working different schedules to handle incoming calls more efficiently and ensure customers are routed to the right department based on active hours.
