Currently, when campaign rules are updated in Sales Dialer, the changes only apply to new leads/contacts added after the update. Existing contacts within a campaign do not get re-processed based on the updated rules. This creates a limitation where users have to create a brand-new campaign to apply the new rules, even if they simply want to re-run updated retry attempts or logic.
Use-case:
A customer wants to adjust campaign rules (e.g., number of re-attempts, call sequence, retry logic) mid-campaign and have those changes applied retroactively to contacts already uploaded in the campaign. This would save time and effort as they wouldn’t need to duplicate or rebuild the entire campaign.