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Customer Workspace Ideas Portal
Status Needs review
Created by Cezar Rosas
Created on Oct 27, 2025

Connection Status is incorrectly labeled as "Connected" for Voicemail Answered calls.

Calls that are dropped a Voicemail are being Labeled as "Connected", therefore they are NOT following the Custom Reattempt Rules setup. I don't know how many people thought that when a Voicemail is left that should be considered connected, but I can't think of a planet where that makes sense... Do not label calls as Connected until an Agent has actually spoken to someone.

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