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Customer Workspace Ideas Portal
Status Needs review
Categories SMS
Created by Mahak Arora
Created on Nov 7, 2025

Request to Enable Group Visibility for Client-Created Groups in JustCall

Description:
Currently, when a client creates a group conversation outside the JustCall environment and adds a JustCall number to it, the conversation appears under Direct Threads instead of the Group Messages section within JustCall.

Request:
Please enhance the group messaging functionality so that when a client adds a JustCall number to a group, the entire group thread appears under the Group section within JustCall — similar to how it appears when a group is created internally from the JustCall environment.

Impact:
This will improve message organization and visibility for users handling multi-participant customer conversations and ensure a consistent group messaging experience.

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