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Customer Workspace Ideas Portal
Status Needs review
Categories Sales Dialer
Created by Guest
Created on Nov 18, 2025

Request to Display Customer Number During Call Merge

During call merge, the secondary agent is currently able to see only the bridging agent’s number, not the customer’s number. This limitation stems from carrier-level call spoofing policies.

However, for certain use cases, displaying the customer’s phone number is essential. Could we please explore the feasibility of supporting this request?

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