Expose Call Disconnect Source (Agent vs Caller vs System) in Call Logs/UI

Customers currently have no visibility in the JustCall UI to determine who disconnected a call — whether it was the agent, the caller, or a system/network drop.

At present, this information is only available via backend checks by Support, which is not scalable and creates frequent, urgent dependency on the support team.

For customers with high call volumes and operational SLAs, this leads to:

• Repeated support requests for individual calls

• Delays in incident analysis and dispute resolution

• Difficulty auditing agent behavior and call drops

Requested enhancement:
Expose a clear “Call Disconnected By” indicator in call logs / call details, with values such as:

• Agent

• Caller

• System / Network

This would significantly reduce support load, improve transparency for customers, and speed up troubleshooting during live operations.