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Status Needs review
Categories JustCall AI
Created by Guest
Created on Jan 20, 2026

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Multiple AI voice agents in workflow

I would like to involve two voice agents in the workflow. Specifically we get 40 calls per day where a caller does not press the IVR prompt. Instead of prompting to press an IVR we would like to deploy an AI Voice Agent solely to engage the caller and get them routed to how we would route the IVR. However, if when routed to a team and no on answers, we want a second AI Voice Agent to engage and to have a much more intelligent conversation/data collection. As a result this appears to be 2 separate agents with different knowledgebases in strategic places throughout the workflow.

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  • Guest
    Jan 21, 2026

    From: Adam Mulligan
    Sent: Tuesday, January 20, 2026 12:07 PM
    To: 'Shubham from JustCall' help@justcall.io; prateek.chaudhary@saaslabs.co
    Cc: Anurag Patnaik anurag.patnaik@saaslabs.co
    Subject: RE: Re: AI and CI Team Update and Next Steps

    Incoming calls to 417-607-6111 should route via CRM and follow that phone settings.

    However, when no CRM data is available is what I am trying to setup….

    I would like AI voice agent “First Time Caller IVR Agent” to answer and route as defined on the agent settings. However, if the routing call is not answered, then I would like a second AI voice agent to answer who is called “Pedigree AI Voice Agent 2025”

    From: Shubham from JustCall help@justcall.io
    Sent: Tuesday, January 20, 2026 1:07 PM
    To: Adam Mulligan amulligan@primeinc.com
    Cc: Anurag Patnaik anurag.patnaik@saaslabs.co; prateek.chaudhary@saaslabs.co
    Subject: Re: Re: AI and CI Team Update and Next Steps

    Hi Adam, Thank you for explaining your use case in detail. I understand that you would like to involve two voice agents in the flow, such that if one agent does not answer, the call is routed to another voice agent. At the moment, this setup

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    Hi Adam,

    Thank you for explaining your use case in detail.

    I understand that you would like to involve two voice agents in the flow, such that if one agent does not answer, the call is routed to another voice agent.
    At the moment, this setup is unfortunately not possible with the current workflow configuration. Additionally, the Voice Agent does not offer an option to handle unanswered scenarios. While the Voice Agent does allow calls to be routed to other JustCall numbers or agents based on specific actions, there is currently no action available to route the call if it goes unanswered.
    That said, you’re more than welcome to submit this as a feature request so our product team can review it for future consideration. You can raise the request using the link below:
    https://justcall.ideas.aha.io/ideas/new


    Please let me know if you have any other questions or need further assistance.

    Regards,

    Shubham

    #68468820: Support Ticket · Submitted





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